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Food Pharmacy Store AB (“Food Pharmacy”) works to ensure that your privacy is protected when using our services. Food Pharmacy is responsible for personal data Por the personal data you send to us in accordance with the Data Protection Regulation (GDPR).

In this privacy policy, we inform you why and in what way we process personal data and how we use cookies. Here you can also read about what you, as registered, has for rights and where you can turn with questions or comments linked to Food Pharmacy’s personal data processing. The privacy policy was last updated in September 2019.

What kind of personal information do we collect?

Customer
We collect personal information that you send to us, e.g., when you place orders and contact our customer service. For example, the personal information you send to us may include contact information, date of birth and payment information. In addition, we may collect certain personal data from external sources, e.g. credit information and address updates. When we do customer surveys, all user data is anonymized. Our legal basis for this personal data processing is to be able to fulfill the agreement against you as a customer or to be able to fulfill obligations according to law. The personal data is stored for 3 years.

Newsletter and offers
Personal data is collected when you register for our newsletter. If you have purchased a product with us before, we will also process your contact information in order to send out offers to you. Such personal data processing is based on our legitimate interest. If you have been reached by unsolicited mailings from us, you are always entitled, in accordance with GDPR and the Marketing Act, to oppose your continued mailings. You do this by clicking on the link in the email or by contacting us at info@foodpharmacy.se.

Membership
If you are a member of Food Pharmacy, we process your contact information and the information you enter in your profile. This processing of your personal data is required for us to fulfill our obligations under the membership agreement / conditions. The personal data is stored until the membership ends.

How do we use your personal information?

For the following purposes:
– to give you as a customer the best experience possible
– to manage your personal account at Food Pharmacy (if you choose to create one)
– to process your orders and returns and to contact you regarding your orders
– to compile statistics
– to fulfill the legislator’s accounting requirements
– to promote our products to you
– to send customer surveys to you

Where is your personal data stored?

The data is stored in the European Economic Area (EEA).

What are your rights?

You have the right to request information about the personal data we hold about you. If your information is incorrect, incomplete or irrelevant, you can request to have it corrected or deleted. However, we cannot delete your information in cases where there is a statutory requirement for storage for e.g. accounting rules, or when there are other legal reasons why the data must be saved. You also have the right to contact the Data Inspectorate at datainspektionen@datainspektionen.se to submit a complaint.

Who has access to your personal information?

We never sell, exchange or disclose your personal data for marketing purposes to third parties outside of Food Pharmacy. Information forwarded to third parties is used only to provide the above services to you, e.g. carriers in connection with the delivery of goods, media agencies for distribution of newsletters and credit information or debt collection agencies for information checks for identity verification, credit or debt recovery.

We protect your personal information

We have technical and organizational measures to protect your information from unauthorized access. We continuously adapt our security measures. Our payment agents process your card and personal information in accordance with the international security standard. You can read more about these standards on our suppliers’ websites – Klarna.se and Stripe.com.

Cookies

A cookie is a text file that is stored on your computer or mobile device and is retrieved from it on subsequent visits to our website. Food Pharmacy uses cookies to improve and simplify your visit. We do not use cookies to store personal data or to distribute data to third parties. You can easily delete cookies from your computer or mobile device via the browser, or browse in anonymous mode.

We use third-party cookies to collect aggregate statistics in analytics tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). Permanent cookies are stored as files on your computer or mobile device for a maximum of 24 months. Temporary cookies are deleted when you close your browser.

For more information about cookies and the laws regarding electronic communication, you can visit the Swedish Post and Telecom Agency’s website.

Personal Data Responsibilities

Food Pharmacy Store AB is personal data responsible for the personal data you send to us in accordance with the Data Protection Regulation (GDPR).

Food Pharmacy AB
Riddargatan 20
114 51 Stockholm
Email: info@foodpharmacy.se, jonna.andersson@foodpharmacy.se

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